Are you are understood on the telephone? The phone is a sales tool, yet it often creates problems for salespeople. When your customer can't see you, you're losing about half of your ability to communicate accurately. Neither you nor your customer has access to the other's facial expressions and hand motions. As a result you must depend on your tone of voice and the words that you say and hear. Often this can lead to misunderstanding and confusion. Compound this with foreign and regional accents and the chances for misunderstanding mounts. Idioms and industry jargon adds to the odds of confusion.
For example:
"We'll do a bang up job because, to us, it's a piece of cake, even though it's still on cutting edge of state-of-the-art axial compression technology."
For more on phone skills and accurate communications call GRa today. 910.617.1817
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